TERMS AND CONDITIONS
All possible care and attention is given in accommodating your cat/s. It is clearly understood that they are accepted only at the owner’s risk, upon the Terms and Conditions (T's and C's) of this agreement.
Please take time to read the T's and C's prior to admitting your cat to our facilities. Your signature on the book-in form confirms your agreement to our T's and C's.
1) While you are on the cattery premises your cat/s are your responsibility. Cats should arrive and depart the cattery in your own secure carrier.
2) 4 Paws Cat Motel 2017 Ltd accepts no financial responsibility for collars, bedding, toys, carry cages or any other item left/left behind during/after your cat/s stay.
3) Owners are required to produce an up to date vaccination certificate clearly showing the cat is protected against feline enteritis, rhinotracheitis and calicivirus. The certificate must be current for the whole period of boarding. If the vaccination needs to be updated this must be completed at least 10 days before arrival. Please remember to bring your Vaccination Booklet with you.
Not meeting these requirements WILL preclude your cat/s from staying with us.
Worming and flea control procedures should be current and applied at least two weeks before arrival. Any cat found to have parasites present will be treated and cost charged to you accordingly.
4) Your cat must be fit and in sound condition on arrival. Please inform us of any recent health treatments or concerns on arrival. We reserve the right to refuse admittance should we feel your cat could be a risk to others or not well enough to board.
5) Our facilities and management practices are maintained at a very high standard. 4 Paws Cat Motel 2017 Ltd and their employees will take all reasonable care and responsibility of your cat/s . However, they cannot be held responsible for illness, injury, death, loss or damage of any kind whatsoever that may occur to cat/s.
6) In leaving your cat in our care, you authorize us to seek emergency vet treatment, at your expense, should we deem it necessary, and act on veterinary advice to ensure your pets well-being.
All possible effort will be made to contact you or your nominated representative in this regard. If this is not possible in a timely manner, we will accept and act on veterinary advice to minimize and alleviate your cat’s distress, discomfort or suffering.
Where possible we will use the vet of your choice, otherwise we will use the emergency vet. We will pass on your local vet details where that visit was required.
A transportation fee will apply for veterinary visits, over and above the veterinary invoice, all of which will require full payment before departure.
7) Out of hours transactions will only be agreed to where it suits 4 Paws on any given day.
Pre-arranged drop-off/pick-up between the hours of 10am and 4pm weekdays will incur an out-of-hours charge of $20.00
Pre-arranged drop-off/pick-up after 10am on Saturdays will incur an out-of-hours charge of $36.00
Pre-arranged drop-off/pick-up before 4pm on Sundays will incur an out-of-hours charge of $36.00
WE DO NOT ALLOW DROP-OFF OR PICK-UP AFTER 6PM WEEKDAYS OR WEEKENDS
8) We accept EFTPOS, Internet bank transfers, Visa/Mastercard
Full payment is required on departure.
Long term boarding will require regular payments across the stay.
Terms and frequency of these payments will be agreed upon on the day of admittance of your cat/s to our facility.
14 days after the first and only notification of failure to comply with the agreed terms and frequency of payment, and no payment forthcoming, 4 Paws Cat Motel 2017 Ltd will employ the services of a debt collector. All unpaid fees, charges or additional expenses incurred, including collection charges will be at the owner's expense.
9) Specifically, but not limited to PEAK holiday times, 4 Paws Cat Motel 2017 Ltd reserves the right to charge for facilities for all nights booked including any unused, and late cancellations.
10) We reserve the right to make suitable alternative arrangements for any pet still left in our care 14 days after the due collection date if no contact is made by the owner or owner’s representative. Alternative arrangements will not release the owner from liability for any unpaid fees or charges or additional expenses incurred, including but not limited to the employment of a debt collector.
11) The owner understands the T's and C's and that we reserve the right to amend our prices and Terms & Conditions at any time. Updates are available online. The owner agrees to access these as needed and to ensure they are familiar with new pricing and T's and C's prior to booking.
12) The owner indemnifies 4 Paws Cat Motel 2017, its directors, employees, and contractors from any and all liability, claims, suits, actions, loss, injury or damage of any nature or kind, or for any liability, claims, suits, actions, loss, injury or damage which your cat/s may sustain, or which may be caused in any way by using 4 Paws Cat Motel 2017 services.
13) Special Terms and Conditions: for example elderly cats, cats with known conditions etc: to be hand written and co-signed by owner and 4 Paws Cat Motel 2017 Ltd agent here: